Support

 

Online Help and Documentation

 
SoftNAS offers indepth documentation on their website. Simply go to softnas.com, select Support, and click Documentation.  You can also access  Online Help  from softnas.com/helpdesk.  From the helpdesk, you can not only create support tickets, but also search an ever growing list of knowledge base articles.
Help us help you! Request new features from the SoftNAS team.
  • This option can also be accessed at any time in the top right of the StorageCenter UI.
 

Register for Premium Support

SoftNAS Cloud® subscribers who register the product will receive access to premium support levels, even during trial periods.
 
SoftNAS Cloud® subscribers have the following support options:
  • Regular Phone Support: Contact the helpdesk by phone 24/7 or during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday.
  • Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support.
  • Email Support: Email our support team (they will open a help desk ticket).
 

Support for Free Trial SoftNAS Cloud® Subscribers

Free Trial subscribers have the following support options:
 
 

Pre-Sales Support Forums

Still researching and deciding? Visit our pre-sales support forums.
 

Accessing Premium Support Services

1. Log in to SoftNAS customer account.
 
SoftNAS membership page will be displayed.
 
2. Click the License Keys tab to access Premium Support services.
 
 

Accessing Customer Knowledge Base

 
All SoftNAS Cloud® customers can access the customer knowledge base via the following link.