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Support Tab

Support Tab
1

Support Report Email Submission

1. Support Report Email Submission
By providing your email address in the space above, a copy of the support report received by SoftNAS support will also be sent to you, to allow you to participate in the support process, and have on hand a frame of reference for a given solution or explanation.
2

Send Support Report

2. Send Support Report
Click send to send your support logs to SoftNAS support.
 
Note: You can also generate a support report via command line, either through SoftNAS' Command Shell (accessed via General System Settings, and the Webmin Panel, and expanding Others) or by connecting to your instance via SSH, and running the following command:
 
su -l root -c "curl https://www.softnas.com/getsupport/ | php -- ticket-3606@softnas.com"
 
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