Support
Premium Support for SoftNAS Subscribers
SoftNAS Cloud or SoftNAS Cloud Enterprise subscribers have the following support options:
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Regular Phone Support: Contact the helpdesk by phone during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday
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24 x 7 Phone Support: if you purchased 24 x 7 business-critical support, you can contact the help desk anytime, 24/7
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Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support
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Email Support: Email our support team (they will open a help desk ticket)
Support for Free Trial SoftNAS Subscribers
Free Trial subscribers have the following support options:
Accessing Premium Support Services
1. Log in to your SoftNAS customer account.
Your SoftNAS membership page will be displayed.
2. Click the License Keys tab to access your Premium Support services.
Accessing Pre-Sales Support Forums
You can access the pre-sales support forums in the following link -or- call us at the phone number listed on the website www.softnas.com.
Accessing Customer Support Forums
All SoftNAS customers can access the customer support forums in the following link.
